Decline...

It is outbound process. In this process we call to customer for payment. If the credit/debit card of a customer is not going through for the payment is called card decline.

 

In Decline process we work on two type of decline:

 

» Initial Decline

 

»Partial Decline

 

Initial Decline: Initial decline is that process when we charge the first payment for product when customer's credit / debit card is not working for first payment. Rep make call to the customer for first payment and ask to customer regarding card staus. If card is not working then we take new card details and if customer don't have money then we confirm the charging date. In Initial decline we verified all card details for all information are correct or not.

 

Partial Decline: Partial decline is that process when customer placed the order in 2 and 4 payment then we call to customer for other installment charges when customer's credit / debit card is not working for second or rest of installment . Rep make call to the customer for first payment and ask to customer regarding card staus. If card is not working then we take new card details and if customer don't have money rite now then we confirm the charging date. In Partial decline we verified all card details for all information are correct or not